Comms Survey 2026

Help us improve how AFF communicates with Army families

Good communication with families is vital

AFF would like to find out how you prefer to receive news and information about the issues that affect you and your Army family life.

About 5 minutes Mobile friendly Optional demographics

Progress

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Step 1 of 5

Step 1: About you

1. Which best describes you? *

Spouse / civil partner of Regular personnel Unmarried partner of Regular personnel Spouse / partner of Reserve personnel Regular Reserve Dual serving Other

2. Do you live in the UK or overseas? *

UK Overseas

3. Which best describes your accommodation? *

Service Family Accommodation (SFA) Single Living Accommodation (SLA) Own home / renting privately Other

Step 2: Current information sources

4. How do you currently receive information about Army families’ issues? (Select all that apply) *

Unit chain of command Unit welfare team Senior Army leadership (including Army social media) MOD AFF HIVE Serving spouse/partner Other families I do not receive any information Other

5. How do you currently receive information from AFF? (Select all that apply) *

Website Social media Email news bulletin Army&You magazine Face to face I do not receive information from AFF Other

Step 3: Preferences

6. How would you prefer to hear from AFF? (Select all that apply) *

Social media AFF website Email bulletin Army&You magazine Face to face Other

7. How often would you like to hear from us? *

Weekly Fortnightly Monthly Bi-monthly Less often Other

8. How easy is it to understand the information you receive? *

Very easy Reasonably easy Neither easy nor difficult Reasonably difficult Very difficult

9–10. For each topic, how would you like to hear about it? (Select all that apply)

9. Army families’ news (Select all that apply) *

Social media Website Email bulletin Army&You magazine Video Graphics / infographics Print (posters, leaflets) Other

10. Policy updates (Select all that apply) *

Social media Website Email bulletin Army&You magazine Video Graphics / infographics Print (posters, leaflets) Other

Step 4: Online and social media

11. Where do you spend most of your time online? (Select all that apply) *

Facebook YouTube X Instagram LinkedIn TikTok Snapchat WhatsApp Other

12. Which of our social media platforms do you currently follow? (Select all that apply) *

Facebook Instagram X LinkedIn None

13. On which social media platforms would you like to see updates from us? (Select all that apply) *

Facebook Instagram X LinkedIn YouTube TikTok I would not like updates on social media Other

14. Do you prefer factual or more light-hearted posts, or a mix of both? *

More factual More light-hearted A mix of both

15. Do you have a preference for graphics, images, video or live streams? *

Graphics / infographics Images Video Live streams A mix

Step 5: Events, feedback, and final questions

16. How important is face to face interaction? *

Very important Quite important Not important It depends

17. What sort of events interest you? (Optional)

18. Would you be more likely to come to a weekday, evening or weekend event? *

Weekday (daytime) Evening Weekend I am unlikely to attend events

19. Would you like to receive feedback on AFF surveys? *

Yes No

20. Do you have any comments about the AFF website? Is it easy to understand and navigate? (Optional)

21. Do you have any comments on Army&You? (Optional)

Optional demographics (not numbered)

Age (Optional)

Gender (Optional)

Thank you for taking part.

Thanks, your response has been recorded.